Resources
We’ve compiled the resources below to aid in your design and delivery of services.
Know a great resource? Let us know.
Overall Resources
- Service Design Network Website
- Wikipedia Definition
- EDUCAUSE 7 Things You Should Know About Service Design (Felix)
- Online Version of This is Service Design Thinking (Stickdorn and Schneider)
- Journal of Learning Spaces article on Learning Space Service Design (Felix)
- Toolkit of Service Design Tools by (Tassi / Politecnico di Milano)
- Article on bridging front- and back-stage of a service
Visioning Resources
- Selection of Tools from UpYourService
- Mindtools Introduction to Writing Vision and Mission Statements
- YouTube Clip on How to Write a Vision Statement that Inspires from M3
Persona Resources
- Tool Overview with examples from Service Design Tools
- Persona creation process – Adlin, T., & Pruitt, J. (2010). The essential persona lifecycle. San Francisco, CA: Morgan Kaufmann.
- Tips for “Perfecting Your Personas” – blog post from Cooper.com
- Compendium of Persona Resoures (online-focused)
- Webcast on the Power of Ad Hoc Personas
Journey Map Resources
- Tool Overview with examples from Service Design Tools
- Downloadable template from This is Service Design Thinking:
- Post on Visualizing the Customer Experience by Joyce Hostyn
- Overview from Desonance Blog
- HBR blog post on Using Customer Journey Maps:
Blueprinting Resources
- Tool Overview with examples from Service Design Tools:
- Wikipedia Definition
- Slideshow compendium from 31 Volts
- Definition from Service Design Wikispace
- Overview from Desonance Blog
- Harvard Business Review Article: Shostack, L. G. (1984). Design Services that Deliver. Harvard Business Review(84115), 133-139.
Prototyping Resources
- Wikipedia Definition
- Businessweek Article on Service Prototypes
- Service Prototyping Overview by Mobius
- Service Prototpying Overview by Engine
- Video of Beyond Roleplay: Theatrical Tools in Service Design
- Guiding Principles
- Service Design Process
- ServicePlot
- Personas Overview
- Service Location Planner
- Journey Map Overview
- Service Blueprint
- Staffing Services
- Resources
- Tips for Success